As consumers increasingly turn to online and mobile banking applications during the COVID-19 crisis, there is increasing scrutiny on making those digital platforms accessible to individuals with disabilities. Since 2016, the continued lack of accessibility standards from the U.S. Department of Justice under the Americans with Disabilities Act has resulted in plaintiffs’ attorneys issuing demand letters and filing lawsuits against financial services companies alleging inaccessible websites and mobile applications. Mortgage companies must ensure their digital platforms are accessible to individuals with disabilities since there is no indication this litigation will cease.

Speakers:

Topics covered:

– Current legal landscape of website accessibility challenges
– Best practices to mitigate litigation risk while making digital platforms accessible to all users