10 Proven Ways Banks Can Deliver More With a Mortgage POS
Analyzing the proven benefits a Mortgage POS can bring to your bank.
Technology is constantly changing the mortgage industry, making it easier for lenders to work with their customers and guide them through the origination process on a digital channel. One of these tools is the mortgage point-of-sale (POS) platform.
The right mortgage POS platform can allow banks to effectively communicate with their customers and provide them with the necessary information and documentation to validate data and complete their mortgage loan application. By accessing a web-based dashboard, borrowers can upload documents, communicate with their lender, and track the progress of their application.
Let’s examine 10 proven ways banks can benefit from the right mortgage POS platform.
1. Improve the Borrower Experience
The digital mortgage is all about the customer experience and it begins at the point-of-sale.
The results from a 2019 survey conducted by McKinsey & Company of 1,200 residential mortgage customers showed that there’s plenty of room for improvement in customer satisfaction. Findings showed that superb customer experience was as important as getting the best rate. First-time home buyers said they relied on online reviews and word of mouth to learn more about how well the bank worked with their borrowers to deliver an exceptional experience.