In many ways, the lockdown to control CoVID-19 forced our industry to truly and earnestly embrace digital. With no way out, mortgage banks solved the core processing problems of becoming fully digital. We now stand at a dividing moment between digital and the familiar. As COVID-19 lockdowns are relaxed, what has yet to become digital in full? How short has that transformation fallen? This webinar is an exploration of the differences between transactional digital and truly digital. We will explore the new way customer relationships can be created, nurtured, and actioned in the context of the wither home ownership experience.