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Sourcepoint

17Nov

3 Reasons Why Omnichannel Contact Centers are Critical for Modern Lenders

November 17, 2020 Sourcepoint Residential

Today’s borrowers expect the same speed, convenience and personalization from their lenders and servicers as they are used to with leading retailers such as Amazon and Apple. As digital technologies enable customers to engage with lenders over multiple channels, contact centers are fast becoming a critical component in a lender’s ability to deliver exceptional customer experiences.  Here’s how.

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